We offer a 12 months limited warranty. Please read the following carefully for specific terms.

1. LIMITED WARRANTY: Bouncinlife provides Customer a limited repair and replacement warranty and warrants only that the Products, identified by category below, will be fit for their intended purpose, merchantable, and without material defect in workmanship and materials for a period determined by the type of product as specified in the following:

A) Warranty does not cover tears or punctures unrelated to manufacturing defects.
Warranty does not cover mold or mildew due to improper storage. Warranty is valid only if the product has been assembled and maintained per the instructions.
This warranty does not cover abuse, accident, cosmetic issues such as fading or scratches from normal wear, or any other cause not arising from defects in material and workmanship.
Design for home use only! Warranty is only valid for normal home use and not for rental or other commercial use.

B) Custom Products. No warranty of any kind is extended by Bouncinlife for Custom Products unless noted on invoice.

C) Digital Printed Graphics. No warranty of any kind is extended for digital printed graphics. Digital printed graphics may chip or peel due to the type of ink Bouncinlife is required to use to comply to EPA (Environmental Protection Agency) regulations. INKS AND LAMINATES USED ON INFLATABLE PRODUCTS ARE A WATER BASED SUBSTANCE THAT MAY NOT TOTALLY ADHERE TO ALL VINYL SURFACES WHEN APPLIED.

A Product shall not be considered defective if it is a different color than shown in Bouncinlife catalog or website and no warranty is made relating to color. Ordinary wear and tear will not invalidate the Bouncinlife limited warranty. The Bouncinlife warranty does not cover damage to Products due to misuse, improper handling or storage, improper maintenance and care, or abusive or negligent treatment of the Products. This warranty shall become void if and Inflatable Product is packed wet or repaired by any repair agency not approved by Bouncinlife. Customer must use stakes, sandbags, tie-downs and ground cover at all times to ensure the safety of patrons and the equipment. This warranty is not a guarantee that the Product will not, through use, handling and storage, develop tears or punctures from time to time, the repair of which is the responsibility of Customer. The determination of whether damage to Products is covered by the Bouncinlife limited warranty is in Bouncinlife's sole discretion. Bouncinlife is not responsible for any lost revenue as a result of a warranty claim by Customer. Bouncinlife is not responsible for replacing any Inflatable Product with a loaner Product during a repair of a Product under warranty. Bouncinlife shall make all such repairs, replacements, and corrections of any manufacturing defects with care.

Defects must become apparent, and must be reported to Bouncinlife, within the applicable warranty period.

Bouncinlife's liability for warranty claims is limited to the repair or replacement of defective Products.

2. Customer must send photo(s) of the suspected area needing repair when Customer submit a claim. If a returned Product is evaluated by the Company, found defective, and the warranty for such Product(s) is in force, Bouncinlife will bear the cost of shipping in the following manner:

For the first 60 calendar days after Customer receives an order, Bouncinlife shall be responsible for ground freight charges to and from the Bouncinlife factory using an Bouncinlife-approved freight carrier. For the remaining warranty period, Customer will be responsible for all shipping charges to and from the Bouncinlife factory. All returned shipments must be pre-approved by Bouncinlife and have a returned goods authorization issued; if not, Customer will be responsible for the freight charges.