Usually credit card payment needs to be verified by the 3D channel, you need to enter the correct verification code to complete the transaction

If you fail to pay by credit card, Maybe you can pay by Paypal, Paypal also supports payment by credit card, the specific steps are as follows

• ①Click "Buy Now" to go to the next page.
• ②Click on the PayPal icon directly on the information page
• ③The page jumps to the PayPal homepage. Just click "Continue without a PayPal account" and enter your payment details
• ④Click "Pay Now" then payment is complete.

Please refer to How to Place an Order

To request a return, contact us with your order number.

Please note that if a customer initiates a cancellation due to personal circumstances, a 2% transaction fee will be levied by the store's hosting platform. Please understand that this charge does not originate from the merchant's side.

Be sure to check the email used to purchase the order, including the spam folder. Delivery details will be provided to you by confirmation email within a week due to the delayed nature of system updates.

We generally can't change the shipping address that you provided at checkout. If haven't yet sent the item, the best thing to do is to ask to cancel the transaction, then repurchase the item with the correct shipping address.

The billing address is the address connected to the customer's payment method. Billing and shipping addresses are often the same – but not always. There are several reasons you might find a difference between shipping address and the billing address. The order is a gift.

Dry Use Only: Our Bouncy house series are designed for dry use only. They are not built to withstand water. This includes water games, water slides, or even cleaning the castle with large amounts of water. A damp cloth is enough for cleaning purposes.

Keeping the castle dry helps preserve its lifespan, allowing you and your family to enjoy it for a long time.

Yes, We manufacture all inflatables in-house to ensure quality control.

Our water slides are generally suitable for adults. Bounce house water slides can also accommodate adults, however, they are primarily designed for smaller children who weigh less. Therefore, we recommend that only one or two adults use these at a time.

Please refer to our youtube video

Please refer to our youtube video

Orders generally will take 2-5 business days to arrive. Delivery details will be provided to you by confirmation email.

Please refer to Return & Refund.

The return policy is for 30 days from the purchase date; however, our warranty is up to a 12-Month Warranty. After 30 days from the purchase date, we will assist in a replacement or merchandise credit provided the product is defective. If you need further assistance or clarification, please contact our Support email or send an inbox message to us.