At Bouncinlife, we pride ourselves on providing top-quality products and excellent customer service. We understand that sometimes a product may not meet your expectations or needs, and we want to make the return process as simple and hassle-free as possible.
1. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
2. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Return

• Returns are allowed within 60 days. Items need to be approved before returning. Please contact us by email at support@bouncinlife.com to obtain a return authorization number and the return address will be provided to you. In the email, please indicate:
  • Reason for return
  • Order number
  • Name, address and Phone number
• The item must be unused and in the same condition as you received it, and it must be in the original carry bag, packed well in the box.
• The buyer is responsible for all returning costs.
• Customized items, such as those with a specific size or logo printing, are not eligible for return.
• All returns MUST be accompanied by a return authorization number. Bouncinlife will gladly refund the purchase price, excluding shipping and handling charges(2% handling fee). Refunds will be processed to the original form of payment.

Conditions for return:

Unopened Package

Can be returned for full refund within 60 days. Please use a trackable carrier. Buyer is responsible if item is lost or damaged in transit.

Opened Package

With no manufacturing defects – Once our item has been inflated, we can no longer sell it as new. Products returned must be in acceptably clean condition. Buyer must inform us within 60 days. Buyer is responsible for:

• Return shipping by trackable carrier.

• All returns must be made in original or comparably sized box as any oversize charges are the responsibility of the buyer.

• Buyers are responsible if item is lost or damaged in transit.

Manufacturing defect found on bounce house (body only)

• Our bounce house/ water slides have a 90 days limited warranty.
• Buyers need to attach and send pictures of the defective area by email to support@bouncinlife.com. Please include your order number and name.
• After a careful review by our specialized staff, we will send you a determination by email within 24 hours.
• If a replacement is deemed necessary, you will receive instructions for replacement at no cost.

Blower Replacement

• Please follow instructions to reset the blower or change to a different outlet to restart the blower.
• If the blower still won’t turn on, you will be sent instructions for replacement at no cost.
• Please include your order number and name in your email to support@bouncinlife.com

Products returned must be in acceptably clean condition. A Return Condition Questionnaire will be emailed. All returns must be accompanied by a return authorization number and must be made in the original or comparably sized box, as any oversize charges are the buyer's responsibility.

Please note that Used Like New Product is not returnable.

If a manufacturing defect is found, we will repair or replace it for you at no extra charge. You will receive a prepaid shipping label with a return authorization number and send back only the defective part. If repair or replacement is not available, you will receive a full refund.

 

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bouncinlife.com

Refund

You will receive an email once your return shipment has been received by us. We will refund your order within 3-5 business days of receipt.

Please allow 2-4 business days for the refund to appear on your original method of payment.